• February 5, 2013
  • North America

H.I.G. Capital Portfolio Company National Asset Recovery Services, Inc. (NARS) Announces Name Change to Integrity Solution Services, Inc.

MIAMI – February 5, 2013 – H.I.G. Capital, a leading global private equity investment firm, announced today that its portfolio company, National Asset Recovery Services, Inc., (NARS) and its affiliated companies, Pinnacle Financial Group, Inc. (PFG) and Integrity Financial Partners, Inc. (IFP), have completed the integration of their operating divisions and the re‐naming of the combined companies under a single brand; Integrity Solution Services, Inc.

Integrity Solution Services, Inc. is one of the leading mid‐tier providers in the combined customer care, business process outsourcing, and revenue cycle management space. “The new, single brand name better describes the scope and breadth of our service offerings and also reflects our company’s commitment to effectively operating in an increasingly complex regulatory environment. We are committed to honesty, integrity, and excellence in every aspect of our business. Our focus is on treating all consumers with dignity and respect while providing industry best service to our clients. This dedication is part of our DNA and is reflected in our new Mission Statement and Core Values,” said Tim Bauer, Chief Executive Officer of Integrity Solution Services, Inc.

NARS acquired Pinnacle Financial Group, Inc. in 2010, and Integrity Financial Partners, Inc. in 2011. The announcement brings all three corporate entities under one umbrella and is the culmination of a two year project to re‐align personnel, offices, products, and services across the three entities.

Harry Jackson, President of Integrity Solution Services, Inc, commented further: “We expect our name change to have very little impact on consumers or customers. Our company has and will continue to attract talented staff, make significant investments in technology, and provide innovative solutions. Our new name more accurately describes our focus on providing solutions to the BPO, CRM and ARM industries. Our commitment to customer service and providing innovative products remains unchanged.”

“The rebranding process has been ongoing since our last acquisition. The integration of the three operating entities has allowed the Integrity team to leverage its extensive infrastructure, framework, and processes to produce results for clients: more efficient processes, increased productivity, improved quality, and reduced operating costs,” added H.I.G. Managing Director Jeff Zanarini.

About Integrity Solution Services, Inc.
Founded in 1993, Integrity Solution Services, Inc. (Integrity) is a multi‐national company with call centers throughout the U.S. Midwest, the Caribbean, and Latin America. Integrity complements its traditional offerings with a wide range of custom outsourcing and industry specific Contact Center products. The company’s client list includes numerous Blue Chip customers with a similar emphasis on compliance, technology and service. For additional company information, please visit our website at www.integritysolutionservices.com.

About H.I.G. Capital
H.I.G. is a leading global private equity investment firm with more than $10 billion of equity capital under management.  Based in Miami, and with offices in Atlanta, Boston, Chicago, Dallas, New York, and San Francisco in the U.S., as well as international affiliate offices in London, Hamburg, Madrid, Paris, and Rio de Janeiro, H.I.G. specializes in providing capital to small and medium-sized companies with attractive growth potential.  H.I.G. invests in management-led buyouts and recapitalizations of profitable and well managed manufacturing or service businesses. H.I.G. also has extensive experience with financial restructurings and operational turnarounds.  Since its founding in 1993, H.I.G. invested in and managed more than 200 companies worldwide.  The firm’s current portfolio includes more than 70 companies. For more information, please refer to the H.I.G. website at www.hig.com.


Jeff Zanarini
Managing Director

Roman Krislav

H.I.G. Capital
1450 Brickell Avenue
31st Floor
Miami, FL 33131
P 305.379.2322
F 305.379.2013