• November 21, 2011
  • North America

Nexidia Announces New GRID Architecture To Streamline Creation of Highly Scalable Media Search ApplicationsCompany Also Achieves 300% Increase In Search Speeds and Lowers Operational Costs with Breakthroughs in Core Phonetic Indexing Technology

ATLANTA, GA – November 21, 2011 – Nexidia, a leading provider of customer interaction analytics solutions for business transformation, today extends its technology leadership with the announcement of Nexidia Search GRID, a new software development environment that provides a powerful, yet streamlined architecture for developers to integrate Nexidia technology into their own applications using the latest web-services interfaces. The company also announces a significant breakthrough in its core phonetic indexing and search technology that will provide improved functionality for all Nexidia customers and development partners.

Nexidia invests continually to extend the capabilities of its patented phonetic indexing and search technology, which serves as the foundation for all applications the company provides to the contact center, media and entertainment, legal and homeland security markets. Long known as the fastest, most accurate and most scalable solution for audio analytics, these latest enhancements raise the bar once again for total performance from Nexidia.

Nexidia Search GRID is a REST-based software development environment which uses modern web services interfaces, so programmers can easily integrate Nexidia indexing and search functionality into applications such as media asset management platforms or e-discovery solutions. Search GRID is designed for high volume situations, so developers can scale out their applications to support millions of hours of media and distribute loads across more than one hundred servers. Combined with Nexidia’s Large Scale Search capability, Search GRID allows these massive media libraries to be searched instantaneously and provide results in just seconds.

In addition to Search GRID, Nexidia has made a major breakthrough with its core phonetic indexing and search technology. Central to this advancement is an optimized representation of the phonetic index that is created for each media file. This enhanced phonetic index provides a greater than 300% increase in search speeds, yet retains 100% of the accuracy that is the hallmark of Nexidia’s phonetic approach. These results apply equally to all types of searches, from ad-hoc queries across large data sets to the structured analysis and reporting provided by Nexidia’s Enterprise Speech Intelligence (ESI) product suite.

The new phonetic index format is also 50% smaller, which significantly reduces the storage requirements for managing large audio libraries and lowers the total cost of operations for Nexidia deployments. This powerful combination of improved search speed and lower storage requirements means customers in all of Nexidia’s markets can process, store, and search extremely large projects-even those with tens of thousands of audio hours per day-in much less time and for much less cost. As a core part of Nexidia’s development environment, these sweeping speed and storage benefits apply to all Nexidia applications as well as those created by business partners.

“Innovation in our core capabilities continues to differentiate Nexidia and demonstrate our dedication to enabling our customers and worldwide partners to improve their business outcomes,” said John Willcutts, Nexidia’s president and chief executive officer. “Owning our technology gives us the power and agility to advance the state-the-art in audio analytics. This drive to improve means better products for customers, giving them greater competitive clout.”

About Nexidia
Nexidia provides customer interaction analytics solutions with patented technologies and breakthrough applications that enable companies to drive business transformation by capturing, making sense of, and using the full range of communications they have with customers. As the traditional voice of the customer expands from the contact center to include surveys, email, chats, and even social media sites, Nexidia provides software and service expertise to help companies synthesize this data into both a tactical tool for operational improvements and a catalyst for strategic business transformation. For more information, please visit http://www.nexidia.com.

Renee Maler
Philosophy PR + Marketing